All quotations issued are valid for the period of fourteen days from issue, and are subject to availability, unless otherwise specified.
Confirmation of an order is subject to payment of a non-refundable deposit. Such payment assumes understanding and acceptance of these terms and conditions. Liability for misunderstandings on instructions placed verbally is not accepted.
3. NON-REFUNDABLE DEPOSIT & FINAL PAYMENT
A 30% non-refundable deposit is required for acceptance of any quotations.
If a less than 30% deposit is taken to secure a package, the remaining deposit will need to be made, upto and no later than 14days after, unless otherwise agreed. Failure to do so may result to the booking being cancelled by Avari Events Limited. Total remaining balances are to be cleared two weeks prior to the event date. Failure to clear any remaining balances as described will result in the Invoice being cancelled without any refund or compensation from Avari Events Limited.
Cancellation of any accepted order must be provided in writing. In the event of a cancellation, any deposits paid shall be retained as an administration charge.
Any cancellation made one month prior to booking the total amount will be forfeited, with no refunds.
5. DELIVERY & SETUP
Avari Events Limited will deliver (and setup where appropriate) any goods hired at its own cost, unless and otherwise specified.
The client is responsible in ensuring that the venue is open for access at the agreed time and that it is suitable to house the items. No responsibility is accepted for any arising setup delays due to delayed venue access or other reasons for which Avari Events Limited are beyond reasonable control. It is the client’s reasonability to ensure adequate setup and dismantling times are allocated, at their own cost, with the venue.
The client is to ensure that items supplied during setup are ready for collection at the agreed time. Any delays to this time will incur additional labour charges of £150 per each delayed (or part) hour. Avari Events Limited is not responsible for any charges incurred to the customer due to any delays arising.
If loading bays are unavailable/occupied during any agreed setup and dismantling times, resulting in Avari Events Limited having to park it’s vehicle(s) elsewhere in areas where they may be clamped or receive parking fines, the client is responsible for any such charges arising from the fines.
Avari Events Limited may at times have to secure wires, cables and carpets for health & safety reasons using a strong adhesive tape. Please be aware that residue marks may be left behind on the surface and that Avari Events Limited are not responsible for any damages arising from this cause.
Floor plans/layout of any décor must be supplied by the client 4 weeks in advance of the event. Avari Events Limited reserves the right to adjust any supplied plans/layouts should any difficulties arise from given information. Failure to supply any written plans of the intended layout will result in Avari Events Limited determining a suitable position/location for ordered items.
It is the client’s reasonability to ensure any platforms / stages, unless hired from Avari Events Limited, are laid out in advance of the agreed set up time. Dimensions for any stage/platforms must be obtained in advance from Avari Events Limited, and responsibility of any stage/platform is of the clients, unless hired from Avari Events Limited.
7. LOSS & DAMAGES
The client is responsible for the damage or loss of any items supplied by Avari Events Limited. The client will be notified within 7 days of any costs in repairing or replacing any goods hired to the client. Any such costs must be met by the client within 14 days of the notice being issued.
It is recommended that a member of your company/family stay behind until all items have been accounted for and collected by Avari Events Limited. If there are any shortages or damages and there is nobody available to be notified, the client will have to accept the loss/damages as accounted for by Avari Events Limited.
8. REFUNDABLE DEPOSIT
A refundable deposit may be required in advance with the final balance – the client shall be notified if so. This may cover or contribute towards any sums owed to Avari Events Limited arising from any loss or damages. If there are no additional charges to be made, the deposit will be refunded in full within 7 days of the function/return date.
All items remain the property of Avari Events Limited and/or its suppliers, with the exception of fresh flowers, unless and otherwise specified.
10. LINEN & CHAIR COVERS
If the client hires linen, and an agreement to lay the linen has been specified, the client must ensure the tables are laid out at the agreed time for the linen to be placed. If for any reason the tables are not laid out, the linen will be left to one side and it shall then be the client’s responsibility to arrange placement of the linen.
Should chair covers be ordered, it is the client’s responsibility to ensure that these will fit the chairs supplied by the venue. The client must ensure the chairs are set out at the agreed time for the chair covers to be placed. If for any reason the chairs are not laid out, the chair covers will be left to one side and it shall then be the client’s responsibility to arrange placement of the chair covers.
Any clients goods bought to the venue shall be at the client’s own risk.
Avari Events Limited are not responsible for laying out any tables, head tables, chairs, linen or table decorations unless and otherwise specified.
The client must ensure a working fire extinguisher is immediately available when they are using the havan kund as Avari Events Limited accept no responsibility for the fire, if it was to become a hazard.
Avari Events Limited is not liable for any bulbs or fuses which blow during the event, as these can blow at any time. The client must ensure that the correct number of sockets are available and in working order in order to setup any lighting equipment as required.
Clients must ensure adequate space is assigned for the setup of any stage décor or mandaps. Measurements for required dimensions can be obtained in advance, and Avari Events Limited cannot accept responsibility for any shortfall in the required space. Red Carpet ordered within a package, will be second hand carpet. This will not be brand new and may have wear and tear, unless a new one has been ordered specifically for the event and paid for by the client. Avari Events Limited will do their best to ensure all carpets provided are in the best condition.
If a venue has any restrictions in place, e.g. no stapling on venue tables, it is the client’s responsibility to notify Avari Events Limited. No liability will be taken if any restrictions come to light after an event has been completed.
All details on the Invoice/Quote should be thoroughly checked by the client for any errors, and must notify Avari Events Limited of any discrepancies. Avari Events Limited accepts no responsibility for any issues arising from or as a direct result of any errors on the Invoice.
Avari Events Limited reserve the right to re-quote any items on a quotation should due to changes after the date of the quote.
Increase in items added to a Quotation / Invoice will be charged at the rate applicable at that time, which may differ from the original stated prices.
Once a package price has been quoted / invoiced, and should the client wish to change / remove any items from the package, the stated prices for other items and / or the package may change to reflect the adjustment(s) made. Any changes to an invoice must be made 4 weeks prior to the event, in order to avoid interference with processing operations.
Avari Events Limited cannot guarantee the supply or service of any adjustments made within the final 4 weeks prior to the event, and can also reserve the right to deny any such changes.
Avari Events Limited reserves the right to make adjustments to the terms if necessary at anytime.
Should there be any complaints, please advise an on-site team member from Avari Events Limited during or after the event. If unavailable, please contact the relevant office that has been dealing with the booking to make them aware of any issues.
All complaints should be made in writing within 7 days of the event to Avari Events Limited, Rear of 78 – 80 Station Road, Harrow, Middlesex, HA1 2RX